At Elite Golf Shop, we’re committed to delivering premium golf equipment and apparel to players worldwide. Our streamlined shipping and returns processes ensure you can shop with confidence, knowing we stand behind every product we sell.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping (£12.95)
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
– Includes full tracking

Free Shipping (Orders over £50)
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
– Basic tracking included

Note: We currently cannot ship to certain Asian countries and remote regions. Please contact us if you’re unsure about delivery to your location.

International Shipping

We ship globally with the following considerations:

  • Customers are responsible for any customs duties or import taxes
  • Delivery times may vary based on local customs processing
  • We declare the full value of all shipments

Returns & Exchanges

Our 15-day return policy gives you time to ensure your golf equipment meets your expectations. Please review our requirements carefully:

Return Eligibility

  • Items must be unused and in original condition with all tags attached
  • Original packaging must be intact (especially critical for golf clubs and electronics)
  • Proof of purchase required

Hygiene Notice:

For health and safety reasons, we cannot accept returns on:

  • Golf gloves
  • Caps, hats & visors (unless faulty)

All GPS watches must be returned with original protective films and packaging.

How to Return an Item

Step 1: Request Authorization
Email our customer service team at [email protected] with:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Elite Golf Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) for return/exchange: [Product Name(s) and SKU if available]
Reason for return/exchange: [Please provide details]
For exchanges, I would like: [New product details including size if applicable]
Shipping address for return: [Your Address]

Best regards,
[Your Full Name]

Step 2: Receive Instructions
Within 24-48 hours, we’ll send:

  • Return Merchandise Authorization (RMA) number
  • Return shipping instructions
  • Special packaging requirements (for golf clubs/trolleys)

Step 3: Ship Your Return
Package items securely using original packaging when possible. For golf equipment:

  • Use appropriate protective materials
  • Include a copy of your order confirmation or RMA form
  • Ship to:
    Elite Golf Shop Returns
    59 Welford Pl
    Leicester, GB LE3E 3ZS

Refund Process

After we receive and inspect your return:

  • Refunds processed within 3-5 business days
  • Issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (unless due to our error)

Exchange Process

  • We ship replacements after receiving your return
  • Price differences will be adjusted (you’ll be invoiced or refunded)
  • No additional shipping fees for exchanges

Damaged or Faulty Items

If you receive damaged goods (especially golf clubs or electric trolleys):

  1. Contact us immediately with photos of damage
  2. We’ll arrange replacement or refund
  3. May request return of damaged item (we cover shipping)

Performance Promise

We understand serious golfers demand equipment that performs. If any premium product doesn’t meet your expectations on the course, we’ll work with you to make it right.

For questions about our policy, contact our Leicester team:
Email: [email protected]
Phone: +44 (0)116 123 4567