About Elite Golf Shop

Who is Elite Golf Shop for?
Elite Golf Shop caters to serious golfers who value premium equipment and efficient service. Our target customers include:
  • Performance-focused players needing tour-level equipment
  • Golfers who prioritise quick delivery before tournaments or trips
  • Those seeking high-quality waterproof and weather-ready apparel
  • Parents shopping for junior golf clothing
  • Players looking for complete package sets or bargain-priced premium gear
What makes Elite Golf Shop different?
We combine professional-grade golf equipment with exceptional service:
  • Leicester-based team of golf specialists
  • Streamlined 1-2 day order processing
  • Premium global delivery options
  • 15-day no-quibble returns policy
  • Carefully curated selection of performance gear

Product Questions

Do you sell left-handed golf clubs?
Yes, we stock left-handed options across our club categories including drivers, fairway woods, hybrids, and complete package sets. Availability may vary – please check individual product pages or contact our team at [email protected] for specific enquiries.
How do I know which golf shoes are waterproof?
All products in our All Waterproofs and Ladies Spikeless Shoes categories are guaranteed waterproof. For other golf shoes, check the product specifications or look for the waterproof icon on product images.
Do you offer custom club fitting?
While we don’t currently offer in-person custom fitting, our golf specialists can provide advice on club selection based on your playing style and requirements. Contact us with your details and we’ll recommend suitable options from our range.
What’s included in your package sets?
Our package sets typically include driver, fairway woods, hybrids, irons, and putter – complete with matching bag. Exact contents vary by set. Each product page includes full specifications and contents lists.

Ordering & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted checkout system.
Can I change or cancel my order after placing it?
We process orders quickly to get your gear to you fast. If you need to modify or cancel your order, please contact us immediately at [email protected] or call +44 (0)116 123 4567. Once your order has entered processing (usually within 2 hours during business hours), changes may not be possible.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you:
  • Track order history
  • Save your delivery details
  • Access faster checkout
  • View your return status

Shipping & Delivery

Important: All delivery times are calculated from dispatch date (not order date). Please allow 1-2 business days for order processing before dispatch.
What are my delivery options?
We offer two shipping methods:
  1. Express Delivery (£12.95): 10-15 business days via DHL/FedEx with full tracking
  2. Free Standard Delivery: 15-25 business days via EMS for orders over £50
Note: Delivery times may extend during peak seasons and to remote locations.
Which countries do you ship to?
We ship globally except to some Asian countries and remote regions. If you’re unsure about delivery to your location, please contact us before ordering.
Will I need to pay import duties?
For international orders outside the UK, local customs may charge import duties, taxes or fees. These are the customer’s responsibility. We recommend checking with your local customs office for potential charges before ordering.
How can I track my order?
Once dispatched, you’ll receive a shipping confirmation email with your tracking number and instructions. You can track your package directly through the carrier’s website (DHL, FedEx or EMS).

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from delivery date:
  • Items must be unused and in original packaging
  • Contact us first at [email protected] to initiate returns
  • Return shipping costs are the customer’s responsibility
  • Refunds are processed within 5 business days of receiving returned items
Can I exchange an item?
Yes, we’re happy to exchange items within the 15-day window, subject to availability. Please contact us first to confirm stock availability for your desired exchange item.
What if my item arrives damaged?
We take great care with packaging, but if your item arrives damaged:
  1. Contact us within 48 hours of delivery
  2. Provide photos of the damaged item and packaging
  3. We’ll arrange a replacement or refund
No return shipping costs apply for damaged items.

Still Have Questions?

Our Leicester-based golf specialists are ready to help:

Email: [email protected]
Address: 59 Welford Pl, Leicester, GB LE3E 3ZS

We aim to respond to all enquiries within 24 hours during business days.